Returns & Exchanges
At NetEase Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange eligible items within 30 days of delivery.
Initiate Your Return
Log in to your NetEase account, navigate to your order history, and select the items you wish to return to receive a Return Authorization number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.
Ship the Item
Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Refund or Exchange
Once our warehouse inspects your return, we will process your refund to the original payment method or ship your replacement item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing