Frequently Asked Questions
Everything you need to know about shopping with NetEase Store
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. We also offer expedited shipping options at checkout if you need your items sooner.
What is your return policy?
You can return any unused and unopened items within 30 days of delivery for a full refund. Please visit our Returns Center to start a request.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are the products on NetEase Store authentic?
Absolutely. We pride ourselves on sourcing directly from verified manufacturers and official distributors to ensure 100% product authenticity.